Frequently Asked
Questions

dailybet requires identity verification (KYC) before processing your first withdrawal. Accepted documents include:

• Philippine passport
• SSS, GSIS, or PhilHealth ID
• Driver's license
• Unified Multi-Purpose ID (UMID)
• Voter's ID or PhilSys National ID

You may also be asked to provide a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last three months). Verification is typically completed within 24 hours on business days.

No. Each player is allowed only one dailybet account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you've lost access to your account, contact our support team — we'll help you recover it without needing to create a new one.

On the dailybet Login page, click "Forgot Password?" below the login form. Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. Still having trouble? Reach out to our support team at [email protected] and we'll sort it out for you.

Log in to your dailybet account and go to Account Settings. From there you can update your mobile number, email address, and communication preferences. Note that your full legal name and date of birth cannot be changed after verification — these are locked to your verified identity. If there's a genuine error, contact support with supporting documentation.

dailybet supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store and payment centre options

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards.

The minimum deposit on dailybet is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification for security purposes.

GCash and PayMaya deposits are almost instant — your balance typically updates within 30 seconds to 2 minutes. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number and we'll investigate right away.

dailybet does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider if you're unsure. Any fees charged by third-party providers are outside dailybet's control.

Yes — and we strongly encourage it. dailybet's responsible gaming tools let you set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming tab. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply, giving you time to reconsider. This feature is part of dailybet's commitment to safe and responsible gaming.

Log in to your dailybet account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully verified before submitting your first withdrawal request — unverified accounts cannot process payouts.

Processing times vary by method:

• GCash / PayMaya: Usually within 1–4 hours during business hours (8am–10pm PST)
• BPI / BDO / Metrobank: 1–3 business days depending on your bank

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. dailybet aims to process all withdrawal requests within 24 hours of submission.

The minimum withdrawal amount on dailybet is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks as part of our standard compliance procedures.

Common reasons for a delayed withdrawal include:

• Your account identity verification (KYC) is incomplete or pending review
• You have an active bonus with wagering requirements that haven't been met yet
• The withdrawal amount exceeds your daily limit
• Additional security checks are required for large transactions
• Your bank is experiencing processing delays

If your withdrawal has been pending for more than 48 hours, contact our support team at [email protected] with your transaction ID and we'll look into it promptly.

dailybet offers a wide range of games to suit every type of player:

• Card games: Baccarat, Blackjack, Poker, Deuces Wild video poker
• Slots: Hundreds of slot titles from leading game providers
• Bingo: Classic bingo and Bingo Adventure for a more immersive experience
• Live dealer games: Real-time games with live dealers streamed in HD
• Table games: Roulette, Sic Bo, and more

New games are added regularly — check the dailybet Casino page for the latest additions.

Yes — dailybet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. The layout adapts automatically to your screen size, so you get a clean, responsive experience whether you're on a budget Android phone in Quezon City or the latest iPhone in BGC.

Yes. All games on dailybet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency — you can see every card dealt and every spin of the wheel as it happens.

Deuces Wild is a popular video poker variant where all 2s (deuces) act as wild cards — meaning they can substitute for any other card to complete a winning hand. It's a great game for players who enjoy poker strategy but want a faster, solo format. You're dealt five cards, choose which to hold, and draw replacements. The goal is to form the best possible poker hand. Visit the Deuces Wild page on dailybet for full rules and paytable details.

dailybet offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses come with clearly stated wagering requirements — we don't hide the fine print. Make sure to read the full bonus terms before opting in so you know exactly what's required to unlock your winnings.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms for each promotion.

Most bonuses on dailybet are claimed through the Promotions section of your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to opt in first or enter a promo code. Check the specific promotion details for instructions. If you believe a bonus wasn't credited correctly, contact our support team within 48 hours of the qualifying action.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fulfilled, the resulting winnings become withdrawable real-money funds. You can always choose to forfeit a bonus if you'd prefer to withdraw your real-money balance without completing the wagering — this option is available in your account's bonus management section.

You must be at least 21 years old to register and play on dailybet. This is a strict requirement under PAGCOR regulations and Philippine law. We verify player ages during the registration process and again during identity verification. Any account found to belong to a player under 21 will be immediately closed and any funds returned.

You can activate self-exclusion directly from your Account Settings under the Responsible Gaming tab. Choose your preferred exclusion period — 30 days, 90 days, 6 months, 1 year, or permanent. Once activated, your account will be suspended and you will not receive any marketing communications for the duration. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will process it within 24 hours.

Yes. dailybet offers the following limit controls in your Account Settings:

• Deposit limits: Daily, weekly, or monthly caps on how much you can deposit
• Loss limits: Caps on how much you can lose in a given period
• Session time limits: Maximum duration for each gaming session
• Cooling-off periods: Short-term account suspensions of 24 hours, 48 hours, or 7 days

Limit reductions take effect immediately. Increases require a 24-hour waiting period for your protection.

dailybet operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR sets strict standards for player protection, fair gaming, and responsible gambling practices — all of which dailybet is committed to upholding.

Try these steps in order:

• Refresh the page (Ctrl+R on desktop, pull-to-refresh on mobile)
• Clear your browser cache and cookies, then reload
• Try a different browser (Chrome, Firefox, or Safari)
• Check your internet connection — switch between mobile data and Wi-Fi
• Disable any VPN or ad-blocker that might be interfering

If the issue persists, it may be a temporary maintenance window on our end. Check back in a few minutes or contact support at [email protected] for a status update.

If your game disconnects mid-round due to a technical issue, dailybet's system logs the state of your game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. For live dealer games, the round result is determined by the live dealer regardless of your connection — the outcome is recorded and your account is updated accordingly. If you believe a disconnection caused an incorrect result or a lost bet, contact support with the game name, date, time, and approximate bet amount.

Accounts can be temporarily locked for several reasons — too many failed login attempts, a security flag on your account, or a pending verification requirement. If your account is locked, do not attempt to create a new account. Instead, contact our support team at [email protected] with your registered email address and a brief description of the issue. Our team will review your account and guide you through the unlocking process, which may include identity re-verification.

Our support team is available 24 hours a day, 7 days a week, operating on Philippine Standard Time (PST). You can reach us by email at [email protected]. When emailing, include your registered username or email address, a clear description of your issue, and any relevant screenshots or transaction reference numbers. This helps us resolve your query as quickly as possible — most issues are addressed within a few hours.

To permanently close your dailybet account, send an email to [email protected] with the subject line "Account Closure Request." Include your registered username and the reason for closure (optional but helpful). Before closing, make sure to withdraw any remaining balance — funds in a closed account may be more complex to recover. Our team will process your closure request within 48 hours and confirm by email once complete.